Privacy Policy

Last updated: 22 June 2026

Agius Detailing respects your privacy and is committed to protecting your personal information.

This privacy policy explains how we collect, use, store and protect your information when you visit our website, contact us, request a quotation or use our detailing services.

1. Who we are

Agius Detailing is the data controller responsible for the personal information covered by this policy.

Business name: Agius Detailing
Legal owner or company: Kevin Agius trading as Agius Detailing

Agius Detailing, 21 The Pastures, Bishops Stortford, Hertfordshire, CM22 6TH
Email: AgiusDetailing@gmail.com
Telephone:+44 7368 258842
Website:agiusdetailing.co.uk

2. Information we may collect

Depending on how you interact with us, we may collect:

  • Your name, email address, telephone number and address.

  • Information submitted through our website, quotation or booking forms.

  • Your vehicle’s make, model, registration number, condition and service requirements.

  • Appointment details, service location and access instructions.

  • Records of quotations, bookings, invoices, payments and refunds.

  • Messages exchanged by email, telephone, text, WhatsApp or social media.

  • Reviews, feedback and competition entries.

  • Before-and-after photographs or videos of vehicles.

  • Your marketing and cookie preferences.

  • Technical information including your IP address, browser, device type, pages visited and how you use our website.

Payment card information is normally processed securely by the relevant payment provider. Agius Detailing does not ordinarily receive or retain your complete payment-card details.

3. How we collect information

We may collect information:

  • Directly from you when you contact us, complete a form, request a quotation or make a booking.

  • When you purchase or enquire about a service through our website.

  • During the inspection and detailing of your vehicle.

  • When you communicate with us through social media.

  • When you enter a competition or promotion.

  • Automatically through website cookies, analytics and similar technology.

  • From another person where they are arranging a service on your behalf.

4. How we use your information

We may use your information to:

  • Respond to enquiries and prepare quotations.

  • Arrange, confirm and manage appointments.

  • Provide the detailing services you have requested.

  • Contact you regarding your vehicle or booking.

  • Process payments, refunds and financial records.

  • Manage cancellations, complaints, warranty matters or insurance claims.

  • Maintain appropriate tax and accounting records.

  • Improve our services, website and customer experience.

  • Protect our business, website, customers and equipment against fraud or misuse.

  • Request feedback or a review following a completed service.

  • Administer competitions, prize draws or promotional offers.

  • Send marketing communications where permitted.

  • Measure website performance and advertising effectiveness where you have accepted the relevant cookies.

5. Our lawful reasons for using your information

We will only use personal information where we have a lawful reason to do so.

These reasons may include:

Contract

We may need to process your information to provide a quotation, arrange your appointment, perform your requested service or take steps before entering into a contract with you.

Legal obligation

We may need to retain transaction, accounting or other information to comply with tax, financial or legal requirements.

Legitimate interests

We may process information where reasonably necessary to operate and protect our business. This can include customer service, record keeping, documenting a vehicle’s condition, preventing fraud, dealing with complaints and improving our services.

We consider the effect on your rights before relying on legitimate interests.

Consent

We may rely on your consent for optional marketing, non-essential website cookies or the publication of identifiable photographs and videos.

You may withdraw your consent at any time.

Legal claims

We may retain or use relevant information where necessary to establish, exercise or defend a legal claim.

6. Vehicle photographs and videos

We may take photographs or videos before, during or after a service to:

  • Record the vehicle’s condition.

  • Document existing damage.

  • Demonstrate the work performed.

  • Support a complaint, insurance matter or legal claim.

These operational records will not ordinarily be published.

We will obtain permission before using identifiable photographs of you or your vehicle for advertising, website content or social media. Where appropriate, vehicle registration plates and other identifying information will be obscured.

You may withdraw permission for future marketing use by contacting us. This will not affect material already lawfully published or printed before withdrawal.

7. Marketing

We may contact you about relevant Agius Detailing services or offers where:

  • You have actively agreed to receive marketing; or

  • The law otherwise permits us to contact an existing customer about similar services.

You can unsubscribe at any time by using the unsubscribe option in the message or contacting us directly.

We will not sell your personal information to other businesses for their marketing purposes.

8. Competitions and promotions

Where you enter an Agius Detailing competition or promotion, we may collect your name, contact details, social-media username and entry information.

We will use this information to:

  • Administer the competition.

  • Verify eligibility.

  • Select and contact the winner.

  • Deliver the prize.

  • Meet any applicable legal or platform requirements.

Competition information will not automatically be used for unrelated marketing unless you have separately agreed to receive it.

Additional competition terms may apply to individual promotions.

9. Cookies and website analytics

Our website uses cookies and similar technology.

Cookies may include:

  • Essential cookies, required for the website, security, forms, shopping basket or booking functions to operate.

  • Functional cookies, which remember choices and improve the website experience.

  • Analytics cookies, which help us understand how visitors use the website.

  • Advertising cookies, which may measure advertising performance or help display relevant advertising.

Non-essential cookies will only be used in accordance with your cookie choices.

You can accept, reject or manage non-essential cookies through the cookie controls displayed on our website. You can also alter cookie settings through your browser, although blocking essential cookies may affect website functionality.

Squarespace may process visitor information on our behalf to host and operate the website and provide website analytics.

10. Who we may share information with

Where necessary, we may share relevant information with:

  • Squarespace and other website, booking or hosting providers.

  • Payment-processing providers.

  • Email, telephone and communications providers.

  • Accountants, professional advisers and insurers.

  • Software, cloud-storage and business administration providers.

  • Google, Meta or other analytics and advertising providers where the relevant services are enabled and you have made the required cookie choices.

  • Contractors or service providers assisting us with an agreed service.

  • Law-enforcement agencies, regulators, courts or public authorities where legally required.

  • A purchaser or successor if the business is sold, transferred or reorganised.

We only provide information that is reasonably necessary for the relevant purpose.

11. International processing

Some technology providers may process information outside the United Kingdom.

Where this occurs, we will take reasonable steps to ensure that an appropriate legal transfer mechanism or protection is in place, such as an adequacy regulation or approved contractual safeguards.

12. How long we retain information

We retain personal information only for as long as reasonably necessary.

Our normal retention periods are:

  • Unsuccessful enquiries and quotations: up to 12 months after the last contact.

  • Customer, booking, invoice and payment records: normally up to six years, or longer where required by tax or legal obligations.

  • Operational vehicle-condition photographs: normally up to 24 months after the service, unless required for an ongoing complaint, insurance matter or legal claim.

  • Competition records: normally up to six months after the competition has concluded.

  • Marketing records: until you unsubscribe, withdraw consent or we determine that the information is no longer required.

  • Complaints and legal claims: for as long as reasonably necessary to resolve the matter and meet relevant limitation periods.

We may retain limited information recording an opt-out so that we can respect your marketing preference.

13. How we protect your information

We use reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no website, email service or internet transmission can be guaranteed to be completely secure.

14. Your data-protection rights

Depending on the circumstances, you may have the right to:

  • Ask for a copy of the personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Ask us to delete information.

  • Ask us to restrict how information is used.

  • Object to certain uses of your information.

  • Receive certain information in a portable format.

  • Withdraw consent where processing is based on consent.

  • Object to direct marketing at any time.

Some rights are subject to legal limitations and may not apply in every situation.

To exercise a right, contact us using the details in Section 1. We may ask for information to confirm your identity.

15. Complaints

Please contact us first if you have concerns about how we have handled your personal information, so that we have an opportunity to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

16. Third-party websites and social media

Our website may contain links to third-party websites, social-media platforms or external services.

Those organisations operate under their own privacy policies. Agius Detailing is not responsible for the privacy practices of independently operated third-party services.

17. Children’s information

Our website and services are not directed at children, and we do not knowingly collect personal information directly from children without appropriate permission.